Job description

The IT Technician is responsible for all aspects of technical operations and service delivery relating to the function of the University IT services. Responsible for serving students and staff as well as to provide a learning hub for the entire community. Responsible for providing technical support on Hardware, Software and Training Users to use various ITS solutions on respective campuses you are assigned.

Responsibility

This position is responsible for providing support for customers (users), and assigned applications and/or information systems, including software implementation, integration, configuration, and testing. To operate effectively as part of an ITS technical team in order to facilitate ITS aids for all teaching & learning requirements in lecture rooms. The incumbent is expected to support and maintain in-house technology equipment and IT assets of the Fiji National University.

Qualifications

Essential

• Diploma in IT related field (Computer Science, Information Systems, Cyber Security or Information Technology) OR valid industry certification.
• 2 - 4 years of relevant experience. 
• Experience in PC repairs and maintenance.
• Experience working on IT projects.
• Prior experience in basic networking.
• Must possess excellent customer service skills.
• Must have prior knowledge of doing documentation.

Desirable

• Bachelors qualification in IT related field (Computer Science, Information Systems, Cyber Security or Information Technology)
• Microsoft Certified in Windows 10.
• Certified by reputable IT vendors.
• Experience in managing IT assets.
• Understanding of Cyber Security Practices.